Privacy Policy

Last Updated: 02-03-2025

At Bitvoxe LLC, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with us via other communication channels. Our privacy practices are designed to comply with applicable privacy and SMS regulations, including The Campaign Registry (TCR) requirements, to ensure that we collect, manage, and protect your personal data responsibly.

1. Information We Collect

We collect two types of information from you:

  • Personal Information: Information that identifies you personally, such as your name, email address, phone number, and any other details you provide.
  • Non-Personal Information: Information about your interaction with our website, such as browser type, device information, and your browsing patterns. This is typically collected through cookies and similar technologies.

2. How We Obtain Your Consent

We are committed to obtaining your consent in a transparent and compliant manner, whether you are interacting with us through our website or outside of it. Below, we explain the methods by which we collect consent.

A. Obtaining Consent via Website

  • Opt-In Forms: When you sign up for services, newsletters, product updates, or any other form of communication on our website, we ask for explicit consent to send you SMS messages. This opt-in form will clearly explain the types of messages you will receive (e.g., appointment reminders, product updates, marketing offers), and your phone number will only be collected if you provide consent.
    • Example: "By entering your phone number, you consent to receive SMS messages from Bitvoxe LLC for appointment reminders, product updates, and promotions. You can opt out at any time by replying STOP to any SMS."
  • Checkbox for Consent: A checkbox will be provided for you to explicitly opt in to receive SMS communications. This checkbox will not be pre-selected, ensuring your consent is given voluntarily.

B. Obtaining Consent Outside the Website

We also obtain consent from recipients outside of our website via the following channels:

  • Phone Calls: If we collect your phone number over the phone, we will verbally explain the types of messages you will receive and ask for explicit permission to send SMS. A record of your verbal consent will be kept for our records.
    • Example Script: "Thank you for providing your phone number. By consenting, you agree to receive SMS notifications from Bitvoxe LLC related to [specific message types]. You can reply STOP to opt out at any time."
  • In-Person Interactions: At events, trade shows, or meetings, we may collect your phone number in person. We will explain the purpose of the SMS messages and ask for your consent.
    • Example: "Please provide your phone number to receive SMS updates from Bitvoxe LLC. These messages may include appointment reminders or promotions. You can opt out at any time."
  • Third-Party Platforms: If we collect your consent through a third-party form (such as during a contest or via a partner site), we will ensure that the form clearly explains the types of messages you will receive, and your consent will be collected explicitly.
    • Example: "By submitting your phone number, you consent to receive SMS messages from Bitvoxe LLC regarding [specific message types]. You can opt out by replying STOP."
  • SMS Keyword Opt-In: For SMS opt-in via short code or keywords, we use the following process:
    • You text a keyword (e.g., "JOIN") to our short code.
    • You will then receive an automated confirmation message that clearly describes the types of messages you are opting into.
    • Example Confirmation: "Thanks for subscribing to Bitvoxe LLC! You’ll receive SMS notifications for [specific use case]. Reply STOP to unsubscribe at any time."

3. Types of SMS Messages We Send

We send various types of SMS messages based on your consent:

  • Appointment Reminders: Notifications related to your scheduled appointments.
  • Customer Care Notifications: Updates or reminders regarding your interactions with our services.
  • Product Updates and Promotions: Messages related to new products, services, or special offers.
  • Service Notifications: Any messages related to your account status or service updates.

4. Opt-Out and Data Management

We respect your right to manage your communication preferences. If you no longer wish to receive SMS messages from us:

  • Opt-Out Instructions: You can always opt out by replying “STOP” to any SMS message we send you.
  • Request to Update Information: If you wish to update or delete your personal information, please contact us at [contact information].

5. How We Protect Your Data

We take the security of your personal information seriously and implement measures to protect it from unauthorized access, alteration, or disclosure. These measures include:

  • Secure transmission of personal data via encrypted channels.
  • Regular audits and security practices to ensure your data is handled with care.
  • Limiting access to your personal information to only those employees or third-party vendors who need it for the purposes outlined in this policy.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your information with trusted third-party vendors who assist us in running our business (e.g., SMS service providers, CRM tools).
  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.

7. Privacy Policy Updates

This Privacy Policy may be updated periodically. Any changes to this policy will be reflected on this page, and we will provide a notice of significant changes where applicable. Please review this page regularly to stay informed about our privacy practices.

8. Contact Us

If you have any questions or concerns about how we obtain consent or handle your personal information, please contact us at:

Important Notes:

  • Consent Records: We keep detailed records of how and when consent was obtained, including the channel and the type of consent (opt-in form, verbal consent, SMS, etc.).
  • TCR Compliance: This privacy policy and consent process align with The Campaign Registry (TCR) guidelines to ensure transparency, user consent, and compliance with carrier regulations.